Website Order Service &
Processing FAQ
We supply
customer service for many ecommerce sites. We hope
this page will answer most common questions. See the
store policy section of the store where you made your purchase
for full details.
 If you Purchased
Directly (invoice is from)
SoundsGreat.net or
SubwooferBoxShop.com, this FAQ
information applies
+ Do we Support more then one ecommerce site?
Yes, Mountain Webs supports several well known web stores. That is why you should read the FAQ section on the site where you submitted your ordrer for specific details relating to YOUR purchase.
+ What is a Business Day?
Business Days refer to Monday through Friday and do not include holidays.
+ Why should I wait 3 or more business days before requesting an order status update?
Our web stores use mulitple shippers from various locations in the USA. We have to allow time for local processing, transmission of orders to shippers and their own remote shipping systems to complete processing. **See specifics concerning subwoofer box orders or ***Amazon orders
+ How does my Sub Box order get processed?
Our sites specialize in CUSTOM car sound related items. We sell a TON of universal and custom sub boxes. Whey you submit an order, your order is processed within 2 business days. Processing entails forwarding your order to the specific manufacturer for shipping. Important to note: In most cases custom orders are ordered direct from manufacturers and extra time must be allowed for their processing/shipping systems. See the AGREEMENT statement you accepted during processing for details
+ When does my custom sub box order ship?
Although we process your order locally in a timely manner, manufacturers can take up to 72 hours after they receive our order, to ship. In addition, many of our custom orders require additional work of loading subwoofers etc. In these cases, the box must be shipped to our store and our technicians then load and test the boxes before reshipping direct to you. All this requires additional time. See your specific store policy for further details.
+ When do I get my UPS tracking information?
See local store policy pages for additional information. See the AGREEMENT statement you accepted during processing for details.
+ Can I cancel or return a custom order?
In most cases you can not. See your web store policy section for details
+ What email should I have gotten when I ordered?
Only if Ordered from SoundsGreat.net or SubwooferBoxShop.com...
You would get a copy of your invoice showing your order number and full details within seconds of ordering.
Amazon orders - see comments below
+ I paid with PayPal but received no copy of my invoice?
Contact us via this form page immediately.
Paypal processing requires the customer click through from their page and return to our site. This is quite clear but sometimes a customer thinks they have completed purchase when they have not. You would receive a copy of your invoice via email if your order submission was completed.
Just verify payment was made within your paypal account and then contact us if you have any doubts at all.
+ How do I return a product?
Details were provided during your checkout process. See AGREEMENT page below
+ Why must I use this form for order status or a return authorization?
This form provides a secure means of communication and a record of any specific order information. This is for the privacy of the customer and presents an additional level of security as well.
Our telephone operators do not have access to the order processing systems. This system has been employed for years and enables the fastest and most accurate customer service possible.
Secure Contact Form-Click Here
this form is responded to several
times each day
If you Purchased Through
our Amazon System (invoice is
from) Amazon.com, this information applies
Our Association with Amazon provides you with the most
secure and timely processing and communication system on the
web today. All questions must be submitted via the
information they provide when you check out.
We do not have any information to any orders processed
through this system.
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