Website Order Service &
Processing FAQ
We supply
customer service for several ecommerce sites. We hope
this page will answer most common questions. See the
store policy section of the store where you made your purchase
for full details.
+ Do we Support more then one ecommerce site?
Yes, Mountain Webs is responsible for customer support of several well known web stores. That is why you should read the FAQ section on the site where you submitted your ordre for specific details relating to YOUR purchase.
+ What is a Business Day?
Business Days refer to Monday through Friday and do not include holidays.
+ Why should I wait 2 to 3 business days before requesting an order status update?
Our web stores use mulitple shippers from various locations in the USA. We have to allow time for local processing, transmission of orders to shippers and their own remote shipping systems to complete processing.
+ How does my CUSTOM order get processed?
Our sites specialize in CUSTOM car sound related items. Whey you submit an order, your order is processed within 2 business days. In most cases custom orders are ordered direct from manufacturers and extra time must be allowed for their processing/shipping systems.
+ When does my custom box order ship?
Although we process your order locally in a timely manner, manufacturers can take up to 72 hours to ship your order. In addition, many of our custom orders require additional work of loading subwoofers etc. The box must be shipped to our store and our technicians then load and test the boxes before reshipping direct to you. All this requires additional time. See your specific store policy for further details.
+ When do I get my UPS tracking information?
Tracking is sent when the item actually ships to you. Not when you submit an order. See local store policy pages for additional information. Some drop shippers do not supply tracking until after delivery. We have no control over individual shipping/notification systems. Again, see local store policy section for details.
+ Can I cancel or return a custom order?
In most cases you can not. See your web store policy section for details
+ What email should I have gotten when I ordered?
You would get a copy of your invoice showing your order number and full details within seconds of ordering. Plus, you should have printed out a copy of your invoice when you submitted your order.
Note, we do not employ a silly automated email system to give you an illusion of action as many online retailers do. You get the invoice automatically. Then you will get tracking when the item actually ships if it is available.
+ I paid with PayPal but received no copy of my invoice?
Contact us via this form page immediately.
Paypal processing requires the customer click through from their page and return to our site. This is quite clear but sometimes a customer thinks they have completed purchase when they have not. You would receive a copy of your invoice via email if your order submission was completed.
Just verify payment was made within your paypal account and then contact us if you have any doubts at all.
+ How do I return a product?
Details vary but you must see details of qualifying for product returns on the web where you made the purchase and then use the form on this page. You must supply all requested information
+ Why must I use this form for order status or a return authorization?
This form provides a secure means of communication and a record of any specific order information. This is for the privacy of the customer and presents an additional level of security as well.
Our telephone operators do not have access to the order processing systems. This system has been employed for years and enables the fastest and most accurate customer service possible.
Secure Contact Form-Click Here
this form is responded to several
times each day
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