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Website Order Service & Processing FAQ

We supply customer service for many ecommerce sites.  We hope this page will answer most common questions.  See the store policy section of the store where you made your purchase for full details.

answers If you Purchased Directly (invoice is from) SoundsGreat.net or SubwooferBoxShop.com, this FAQ information applies

+ Do we Support more then one ecommerce site?
+ What is a Business Day?
+ Why should I wait 3 or more business days before requesting an order status update?
+ How does my Sub Box order get processed?
+ When does my custom sub box order ship?
+ When do I get my UPS tracking information?
+ Can I cancel or return a custom order?
+ What email should I have gotten when I ordered?
+ I paid with PayPal but received no copy of my invoice?
+ How do I return a product?
+ Why must I use this form for order status or a return authorization?
  

Secure Contact Form-Click Here

this form is responded to several times each day


 

answers If you Purchased Through our Amazon System (invoice is from) Amazon.com, this information applies

Our Association with Amazon provides you with the most secure and timely processing and communication system on the web today.  All questions must be submitted via the information they provide when you check out. 

We do not have any information to any orders processed through this system.

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