We suggest you read the "Policy Page" again before contacting us.  Most answers are addressed on that page.

READ THIS

• Please DO NOT SUBMIT Order Status Request before 3 Business Days have passed since order submission -Your request will not be answered.   Due to the fact we have numerous shipping locations in our system, we cannot always provide immediate updates.  This was explained in detail before you purchased.
• NO UPS Tracking is sent until the item Actually ships from us and is sent ONLY to the E-mail Address YOU supplied on your order.   This is an automated system 
• In most cases, UPS tracking is not available for Subwoofer Box orders*
  • *Did you order a Custom Subwoofer or Speaker Enclosure? -Click Here
• Important Note: If you did not receive an email copy of your online invoice immediately after purchase it is because your system filtered out our email.  The system is automatic and we have no control over your email server setup.
  • AOL customers and Any with Filters/Controls on their email accounts:
    • It is becoming more common for our email to bounce back from certain domains.   Set your filters to receive email from the domain you purchased from.  Not doing so can delay processing of your order.
• PayPal Customers - Did you receive a receipt via email immediately after purchase? -Click Here

Questions and Answers concerning Order processing-HERE

Thank you for your cooperation.

Subject:

ie: order status, product availability, return authorization request

Your Name:

if inquiring about an existing order status, you must use the email address and same name as on the order or you will not be answered^

^this rule is for customer privacy and security reasons.

Your Email Address:

• Website/Domain of Store you are contacting us about*
• Invoice/Order number if you already made a purchase
• If question concerns an eBay Store-include your eBay ID
  

Comments/Questions: